Entopizo Pro · Support

Entopizo Pro Support

Help with signing in, the mobile app, notifications and everyday use of Entopizo Pro.

Call +30 210 300 7760 info@entopizo.com Contact form

Signing in

1
Open pro.entopizo.com or the app

Tap «Sign in with Entopizo». You are taken to the customer Portal.

2
First time: your mobile number

Enter the mobile number registered with Entopizo and the code you receive.

3
Next times: email or passkey

Create a passkey to sign in with your fingerprint or face. Entopizo Pro has no second password.

Access requires an active Entopizo Pro service. Users invited by your company sign in the same way, with the email of the invitation.

Mobile app

Android

Install Entopizo Pro from Google Play. If you used Entopizo Plus, the app is its upgrade.

Installable web app

In your browser open pro.entopizo.com and choose «Install the app» in Settings. Works on phones without Google Play and on computers, without push notifications.

iPhone

The iPhone app is coming soon. Until then use pro.entopizo.com in Safari.

Notifications

Choose which events reach you, for which vehicles, and how: in the app, as push, by email or by webhook. Each rule can have active hours, a cooldown and its own sound.

  • On Android, use «Alerts check» to make sure alerts arrive with the app closed, and send yourself a test alert
  • For Entopizo Instant Call, let the app save +30 211 114 2222 as a contact so the call rings even in Do Not Disturb
Entopizo Pro events list

Frequently asked questions

A vehicle shows «Offline». What should I do?
The tracker has not reported recently. Check whether the vehicle is in an area without mobile coverage or has been parked for a long time with the battery disconnected. If it continues, call us with the plate.
I do not receive notifications on my phone.
Check that a notification rule exists for the event and the vehicle, then run «Alerts check» in the Android app. It shows what blocks alerts and fixes it in one tap.
How do I add a user?
Users → Invite. Enter the email and choose a role. You can limit the user to one fleet or to specific vehicles.
How do I export a report?
Reports → choose report, vehicles and period → export to CSV, Excel or PDF, in Greek or English.
How do I share a vehicle's location?
On the map open the vehicle and choose Share, or go to Sharing. Set a duration from one minute to 30 days and send the link by email or Viber.
How do I change the language?
From your user menu choose Greek or English. Your choice is remembered.
Renewals, invoices and device requests
They live in the Entopizo customer Portal at portal.entopizo.com, linked from the app header.

More

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